Conflict in the workplace can be destructive to good teamwork and it can develop cues and behaviours that ultimately can lead to the decay of the organisation and the health and welfare of staff.
Managed in the wrong way, real and legitimate differences between people can quickly spiral out of control, resulting in situations where co-operation breaks down and the team’s mission is threatened. This is particularly the case where the wrong approaches to conflict resolution are used.
To calm these situations down, it helps to take a positive approach to conflict resolution, where discussion is courteous and non-confrontational, and the focus is on issues rather than on individuals. If this is done, then, as long as people listen carefully and explore facts, issues and possible solutions properly, conflict can often be resolved effectively.
The Alliance can provide education and training in conflict resolution/management as well as an understanding of the interrelationship of all aspects of organisational and human behaviour.